You may be asked by your Master Cleaning’s cleaner to provide payment upfront for our Vacate Cleaning Package and other vacate/bond/end of lease cleaning services they provide.
We have implemented this policy due to the nature of vacant property (exit) cleans where the tenant is leaving the property and will no longer be available at this address going forward, meaning we are not able to pursue outstanding debts to Master Cleaning Australia.
We undertake this policy without prejudice to any and all vacate cleaning services.
Your Master Cleaning’s cleaner will provide you with full billing details & payment options prior to the service, payment will need to be made in full and verified a minimum of 24 hours before the scheduled start of the service. If you are unable to do this, your clenaer will not be able to undertake your vacate cleaning service.
The service, like any cleaning service completed by Master Cleaning, is fully covered by our work guarantee, which means if you’re unhappy with the service provided or the quality of the cleaning, your cleaner will return to the property to attend to any items where there is an issue.
This policy and our service guarantee terms and conditions do not invalidate your consumer rights.
If you are unsure about anything here, please contact us and we will be able to assist further.